Terms of Service

Last updated July 7, 2026

These terms are a contract between you and House of Troy Enterprises LLC (doing business as “Still”), a California limited liability company. By creating an account, clicking to accept, or otherwise using Still, you agree to them. If you are using Still on behalf of a company or other organization, you represent that you have authority to bind it, and “you” means both you and that organization. If you do not agree, please do not use Still.

Please read these terms carefully. They include important provisions that affect your legal rights — including a disclaimer that Still is not financial, tax, legal, or accounting advice, a limitation of our liability, and an agreement to resolve most disputes through individual arbitration and to waive class actions and jury trials.

What Still is

Still is a business operating system for founder-run brands. It brings your foundation, roadmap, priorities, and financial picture into one calm place — reading data from accounts you connect (such as your bank via Plaid, your Amazon Seller account, and your website or store) to show your profit-and-loss, cash, and tax views.

Not financial, tax, legal, or accounting advice

This is important. Still surfaces numbers — P&L, cash, tax set-asides, and similar figures — to help you see your business clearly. Those figures are informational only. Still is not an accountant, bookkeeper, tax preparer, financial advisor, attorney, or fiduciary, and nothing in the product, and no output, calculation, estimate, suggestion, or communication from us, is financial, tax, legal, accounting, or investment advice, or a substitute for professional advice. No professional relationship is created by your use of Still.

Data pulled from banks, marketplaces, stores, and other third parties can be delayed, incomplete, mis-categorized, duplicated, or wrong, and the calculations Still builds on that data can be affected as a result. You should not rely on any figure in Still as a system of record or as the sole basis for any decision. Always confirm important numbers against your source accounts and filings, and consult a qualified professional before making any financial, tax, legal, or business decision. You are solely responsible for your own bookkeeping, filings, tax payments, deadlines, and business decisions, and for verifying the accuracy of any number you act on.

AI-assisted features

Some features use automated and AI systems to organize your information, suggest a starting roadmap, categorize transactions, or answer questions about your business. These outputs are generated automatically, may be inaccurate or incomplete, and are provided to assist you — not to replace your own judgment or a professional’s. Review AI-assisted output before relying on it, and do not treat it as advice.

Your account

You must be at least 18 and able to form a binding contract. Keep your login credentials secure and your account information accurate — you are responsible for all activity that occurs under your account, whether or not you authorized it. Tell us promptly at hello@joinstill.co if you suspect unauthorized use or a security problem. You are responsible for the users you invite to your workspace and for their use of Still.

Connecting your accounts and financial data

Still only works with the accounts you choose to connect. When you connect an account, you authorize Still — and the providers that make the connection work, including Plaid — to access, retrieve, and use the information from that account (such as bank transactions, balances, marketplace sales, settlements, and store orders) on your behalf, so that Still can build your views. You represent that you have the right to connect each account and to share the data it contains, and that doing so does not violate any agreement you have with that provider.

Your connection to your bank and financial accounts is provided through Plaid, and your use of that connection is also governed by Plaid’s own end-user terms and privacy policy. You can disconnect any linked account at any time from your settings. We are not responsible for the accuracy, availability, or timeliness of data provided by any connected account or by the providers that transmit it.

Subscriptions, billing, and auto-renewal

Paid plans are offered on a subscription basis (for example the Seed plan at $29/month or $290/year, with additional tiers as they launch). Payments are processed by our payment processor, Stripe; Still never sees or stores your full card details. By starting a paid subscription, you authorize us and Stripe to charge your payment method on file for the plan and term you selected, and for applicable taxes and fees.

Unless you cancel first, your subscription renews automatically at the end of each billing period — monthly for monthly plans, annually for annual plans — and your payment method is charged the then-current price for the next period. You authorize these recurring charges until you cancel. You can cancel at any time as described in our Refund & Cancellation Policy, and cancellation takes effect at the end of the current paid period.

We may change our prices and plans on a going-forward basis. If we change the price of a plan you are on, we will give you reasonable advance notice, and the new price applies to your next renewal; continuing your subscription after the change means you accept it. You are responsible for all applicable taxes. If a charge fails, we may retry it and may suspend or limit your paid access until payment succeeds.

Acceptable use

Use Still lawfully and for your own business. You agree not to: attempt to break, overload, probe, disrupt, reverse-engineer, decompile, or gain unauthorized access to the service or its underlying systems; copy, scrape, or use automated means to extract the service or its data beyond normal product use; upload or transmit unlawful, infringing, deceptive, or malicious content or code; resell, sublicense, or provide the service to third parties except users within your own workspace; use Still to violate anyone’s rights, any law, or the terms of a connected platform (such as Amazon, Plaid, or Stripe); or interfere with any other customer’s use of the service. We may investigate suspected violations and may suspend, limit, or terminate accounts that put the service, other users, or third parties at risk.

Your content and our service

You own the business data and documents you put into Still. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display that content, and to create backups, solely as needed to operate and improve the service for you and as permitted by our Privacy Policy. You are responsible for your content and for having the rights necessary to provide it to us.

We own Still itself — the software, design, brand, and all related intellectual property — and nothing here transfers those rights to you. We grant you a limited, non-exclusive, non-transferable, revocable right to use Still during your subscription, subject to these terms. You may not copy, resell, or create derivative products from Still. If you send us ideas, feedback, or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation to you.

Third-party services

Still connects to and relies on services we do not control, including Plaid, Amazon, Stripe, your store platform, and our hosting and infrastructure providers. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for their acts, omissions, outages, changes, or data. A third-party service may change or stop offering access at any time, which may affect features of Still.

Early-access and changes to the service

Still is an actively evolving product, and some features may be labeled beta, preview, or early access, or may be offered on a trial basis. Those features are provided as-is, may change or be removed, and may be less reliable than generally available features. We may add, change, suspend, or discontinue features at any time, and we will try to give reasonable notice of material adverse changes. We are not liable to you for changing or discontinuing any part of the service.

Disclaimer of warranties

Still is provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement. We do not warrant that the service will be uninterrupted, secure, timely, or error-free, that defects will be corrected, or that any number, calculation, report, or data shown will be accurate, current, or complete. Any material you rely on from Still is at your own risk. Some jurisdictions do not allow certain warranty exclusions, so parts of this may not apply to you.

Limitation of liability

To the fullest extent permitted by law, neither Still nor its owners, members, or personnel will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, savings, data, goodwill, or business opportunity, or for any tax, penalty, interest, or financial loss, arising out of or relating to your use of or inability to use the service, or to any number or calculation shown by it — even if we have been advised of the possibility of such damages, and regardless of the theory of liability.

To the fullest extent permitted by law, our and our owners’ total aggregate liability for all claims relating to the service will not exceed the greater of the amount you actually paid us for the service in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars. These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this may not apply to you.

We are not responsible for losses resulting from unauthorized access to, or hacking, tampering with, or theft from, your accounts or systems that is not caused by our own gross negligence or willful misconduct, or from your failure to keep your credentials and devices secure. No system is perfectly secure, and you acknowledge the inherent risks of transmitting data over the internet and through connected providers.

Indemnification

You agree to defend, indemnify, and hold harmless Still and its owners, members, and personnel from and against any claims, demands, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the service, your content, your connected accounts, your violation of these terms or any law, or your infringement of any third party’s rights.

Termination

You may stop using Still and cancel at any time. We may suspend or terminate your access, with or without notice, if you breach these terms, if your use creates risk or legal exposure, if a connected provider requires it, or if we reasonably need to protect the service or other users. On termination, your right to use Still ends and we may delete your content as described in our Privacy Policy. Any provisions that by their nature should survive termination — including ownership, feedback, disclaimers, limitation of liability, indemnification, dispute resolution, and these general terms — survive.

Dispute resolution, arbitration, and class-action waiver

Please read this section carefully — it affects how disputes between you and Still are resolved and limits your rights. First, let’s talk: before starting any formal proceeding, you agree to contact us at hello@joinstill.co and give us at least 30 days to resolve the matter informally and in good faith.

If we cannot resolve a dispute informally, you and Still agree that any dispute, claim, or controversy arising out of or relating to these terms or the service will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring qualifying claims in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property. Arbitration is more informal than a lawsuit; it uses a neutral arbitrator instead of a judge or jury and allows more limited discovery, and the arbitrator’s decision can be enforced in court.

To the fullest extent permitted by law, you and Still agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any class or representative proceeding. You and Still also waive any right to a jury trial. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration. You may opt out of this arbitration agreement within 30 days of first accepting these terms by emailing hello@joinstill.co with your name and a clear statement that you opt out of arbitration; opting out does not affect any other part of these terms.

Governing law

These terms and any dispute between you and Still are governed by the laws of the State of California and applicable U.S. federal law (including the Federal Arbitration Act), without regard to conflict-of-law rules. To the extent any dispute is not subject to arbitration and is not brought in small-claims court, you and Still consent to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, California — except where applicable law provides otherwise.

General

These terms, together with our Privacy Policy and Refund & Cancellation Policy, are the entire agreement between you and Still about the service and supersede any prior understanding. If any provision is found unenforceable, the rest stays in effect and the unenforceable part is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. There are no third-party beneficiaries to these terms. You agree we may communicate with you electronically, and that electronic notices, agreements, and records satisfy any legal requirement that such communications be in writing. To the extent permitted by law, any claim relating to the service must be brought within one year after it arises, or it is permanently barred.

Changes to these terms

We may update these terms as Still grows or the law changes. When we do, we will revise the “Last updated” date above, and for material changes we will make a reasonable effort to notify you. Continuing to use Still after a change takes effect means you accept the updated terms.

Contact

Questions about these terms: hello@joinstill.co, or by mail at House of Troy Enterprises LLC (dba Still), 120 Tidal Line, Irvine, CA 92620.